It is now possible for patrons who use a library PIN for My Library to reset their own PIN if they forget it, rather than having to ask staff to do it for them. Patrons will need to ensure that their email address is included in their library address prior to attempting to reset their PIN.
To reset their PIN, patrons need to go to My Library, and click on the link “Forgot your PIN?”. Once they enter their library ID, they will be sent an email with the following text:
The library received a request to allow you to reset your Personal Identification Number (PIN) used to log in. If you did not place that request, please ignore this message. Your PIN has not changed. Otherwise, please click the link below to choose a new PIN.
https://prospero.murdoch.edu.au/pinreset~S1?info=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
This link is valid for 3 hours from the time of your request.
Clicking on the link takes them to a screen where they can enter their ID and a new PIN.
Library PINs cans also be reset from the Request Verification screen
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